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Frequently Asked Questions
What size should I order?
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We provide a detailed size guide on each product page to help you find the perfect fit. If you’re between sizes or unsure, we recommend checking the measurements or reaching out to our support team for assistance.
Do you offer free shipping?
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Yes, we offer free shipping on all orders.
No minimum purchase is required — every order qualifies for free standard delivery!
How do I track my order?
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Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts at any time.
What is your return & refund policy?
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We offer a 90-day return period, starting from the day you receive your package. If you’re not completely satisfied with your purchase, you can return it within this timeframe. Please ensure that your return shipment is sent back to us within these 90 days to be eligible for a refund.
If you wish to return an item after receiving your order, please contact our customer support team at contact@lioracastelli.com for more information regarding the return address and return Instructions.
If you have any questions or need assistance with your return, feel free to reach out—we’re happy to help!